Preamble
Welcome to Lemon Play, a digital marketplace where you can browse, purchase and collect game keys. By accessing and using our platform, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before proceeding, as they govern your use of Lemon Play and our services.
By proceeding to the store and interacting with any of our services, you acknowledge and agree to the principles and conditions outlined herein. Awareness of your rights, obligations and limitations is a prerequisite for a trouble-free and satisfying user experience.
Definitions
1. Activation Key: A unique digital code used to unlock and activate a specific game on a designated platform. Keys purchased on Lemon Play are only valid for the corresponding game and platform.
2. User: Anyone who accesses or uses the Lemon Play platform, including those who register accounts or complete purchases.
3. License: A non-exclusive, non-transferable right to access and play a specific game granted by the game developer, publisher, or platform provider. Keys purchased on Lemon Play do not confer ownership of the game itself.
4. Content: All information, data, text, graphics, software, and other materials available on the Lemon Play platform, including game descriptions, key listings, and user-generated content.
5. Fees: The monetary amount charged for purchasing game keys, or any other services offered on Lemon Play. Taxes and additional charges may apply depending on your location and chosen payment method.
These definitions aim for clarity and conciseness to avoid ambiguity and potential disputes. Please note that specific legal terminology may be required depending on your jurisdiction. It's always advisable to consult a legal professional for definitive interpretations of the Terms and Conditions.
User Conduct and Content
Acceptable Use:
Lemon Play is committed to fostering a positive and respectful online environment. While accessing and using our platform, you agree to:
- comply with all applicable laws and regulations;
- treat other users with courtesy and respect;
- use the platform for its intended purpose, namely purchasing and activating game keys;
- upload content that is legal, decent, and not offensive;
- avoid any activities that infringe upon the intellectual property rights of others;
- protect your account credentials, and do not share them with anyone.
Prohibited Activities:
We strictly prohibit any activity that harms the platform, other users, or the integrity of our services. It includes, but is not limited to:
- uploading illegal content, such as malware, viruses, or pirated materials;
- engaging in hate speech, bullying, harassment, or threats;
- attempting to hack or gain unauthorized access to the platform or user accounts;
- impersonating other users or misrepresenting your identity;
- spreading false or misleading information;
- using the platform for commercial purposes without prior authorization.
Consequences of Violation:
Violations of these Terms may result in:
- removal of offensive content;
- suspension or termination of your user account;
- legal action, as deemed necessary;
- we reserve the right to take any action we deem appropriate to address violations and protect the interests of our users and the platform.
We encourage you to report any violations of these Terms on the platform. We take these concerns seriously and will investigate them promptly.
Please use Lemon Play responsibly and adhere to these guidelines to ensure a safe and enjoyable experience for everyone.
Game Keys and Purchases
Purchasing Process
Browse game keys: Search for your desired game by title, platform, or genre. We provide detailed descriptions, images, and system requirements for each key.
Select and add to cart: Choose your desired key and confirm the purchase details, including platform and region. Ensure the key matches your needs and compatibility requirements.
Checkout and payment: Choose your preferred payment method from our secure options. We accept various currencies and major credit cards. You will receive an order confirmation email upon successful payment.
Key delivery: Your activation key will be delivered instantly upon payment completion. You can access it within your order history on the platform or through a separate email notification.
Refund Policy
Defective or non-functioning keys: We guarantee the functionality of all keys sold on Lemon Play. If your key is defective or fails to activate the game as intended, you are eligible for a full refund within 7 days of purchase. Please contact our customer support team for assistance.
Other refund inquiries: All sales are final except for defective keys. Refunds for buyer remorse, incorrect platform or region selection, or incompatible system hardware will not be granted. Please carefully review game descriptions and system requirements before purchasing.
Regional Restrictions and Compatibility:
Regional restrictions: Some game keys are region-locked and will only activate in specific geographic locations. Please carefully choose the appropriate key for your region to avoid compatibility issues.
Platform compatibility: Ensure the purchased key matches the platform you intend to play on (e.g., Steam, Origin, Nintendo eShop). We provide clear platform information for each key listing.
Game Content and User Responsibility:
Disclaimer: Game content, including themes, visuals, and user-generated content, may vary and may not be suitable for all audiences. Parental guidance is advised where appropriate. Lemon Play is not responsible for the content of the games accessed through purchased keys.
User responsibility: You are responsible for ensuring the content downloaded through activated keys is legal and appropriate for your location and personal preferences. We recommend reviewing ESRB or PEGI ratings before purchasing games.
Intellectual Property
Lemon Play's name, logos, trademarks, platform content, and all original materials are our exclusive property protected by intellectual property laws.
This includes, but is not limited to, text, designs, graphics, user interfaces, and software code.
Any unauthorized use or reproduction of our intellectual property without our express written consent is strictly prohibited. This includes copying, modifying, distributing, or creating derivative works based on our content. Violation of these terms may result in legal action.
We respect the intellectual property rights of others and expect you to do the same. Please do not upload any content infringing on any third party's copyrights, trademarks, or other intellectual property rights.
Limitation of Liability
Lemon Play provides its services with care and diligence. Still, to the maximum extent permitted by law, it will not be liable for any damages or losses arising from your use of the platform or the purchase of game keys. This includes, but is not limited to, damages for:
- indirect, consequential, or punitive damages;
- loss of data, revenue, or profits;
- technical malfunctions or interruptions;
- errors or inaccuracies in game key descriptions;
- compatibility issues with downloaded games;
- third-party content uploaded to the platform;
- unforeseen circumstances beyond our reasonable control.
Lemon Play is also not responsible for the actions or omissions of third parties, such as game publishers, payment processors, or internet service providers.
You are responsible for ensuring you have the rights and permissions to use any games obtained through our platform. Lemon Play disclaims any liability for any infringement of intellectual property rights arising from your purchase or use of game keys.
If you are dissatisfied with our services, your sole and exclusive remedy is discontinuing using the platform.
Dispute Resolution
We strive to provide a positive experience for all users and resolve any issues promptly. Should a dispute arise between you and Lemon Play, we encourage
you first to contact our customer support team for an informal resolution. We are committed to reaching a fair and amicable solution.
However, if an agreement cannot be reached through informal means, both parties agree to attempt alternative dispute resolution (ADR) through mediation or arbitration before considering litigation. The specific terms of ADR will be mutually agreed upon. If ADR is unsuccessful, both parties reserve the right to pursue legal action in accordance with the applicable laws and jurisdiction.
If ADR is unsuccessful, both parties reserve the right to pursue legal action in accordance with the applicable laws and jurisdiction.
Amendments and Termination
Lemon Play reserves the right to amend these Terms and Conditions at any time with reasonable notice to users. We will notify you of changes through prominent platform announcements, email, or other reliable means. You can review the updated Terms and choose to accept them or discontinue using the platform. Continued use after notification of changes constitutes your acceptance of the revised Terms.
We may terminate your account or access to the platform for violating these Terms, engaging in illegal activity, or for any other reason we deem necessary to protect our legitimate interests or the platform's integrity. We will use reasonable efforts to notify you of such termination.
Contact Information
For any questions or concerns regarding these Terms and Conditions, please don't hesitate to contact our dedicated support team at [email protected] or through our contact form on the Lemon Play website. We're happy to help!