At Lemon Play, we strive to deliver an exceptional gaming experience but understand that issues may arise. If you need a refund, please refer to the details below for our Refund Policy.
Eligibility for Refunds
We are committed to offering flexible refund options for most games and purchases. However, certain items, such as consumables, virtual currency, and skins, are considered non-refundable. Please note that refunds are only applicable to transactions completed directly through our website.
Refund Process
For in-app and DLC purchases made through Lemon Play, you may be eligible for a game-related refund if the material has not been used, edited, or transferred. Some transactions may also qualify for online self-service refunds. To initiate a self-service refund, log in to your account on our website, navigate to the Account section, select Transactions, and activate the "Refund" option.
Time Limitations
Refund requests at Lemon Play must be submitted within 7 (seven) days of the purchase date, with the total playtime not exceeding 2 (two) hours. Please be aware that certain items, such as consumables, virtual currency, and skins, cannot be refunded.
Special Considerations
In addition, no refunds will be issued for games or purchases if a user has been banned or violated our rules. Exploitation of the refund policy may jeopardize your eligibility for a refund. Items purchased based on personal preference or meeting computer usage requirements may only be returned if deemed of excellent quality during the refund consideration.
Filing a Refund Request
To request a refund at Lemon Play, please visit the Contact Us page on our website. Some transactions may qualify for online self-service refunds, which are accessible by logging into your account, navigating to the Account dropdown menu, selecting Transactions, and initiating the refund process.
Please contact our Customer Support team if you encounter any difficulties during your refund process.
Refund Disbursement and Consumer Protection
Refunds follow the standard procedure of returning the original payment method, though alternate refund distribution methods may be agreed upon. The refund processing time varies based on the payment method.
Consumer Protection Laws
Consumer Protection laws apply for customers in the European Union, allowing a fourteen-day period to change your mind about your order. Contact us in writing promptly after your purchase to begin the cancellation process. Access to downloaded or used items during this review may result in denied refund requests.
Pre-Orders
Lemon Play rules allow pre-order cancellation before the release date for a full refund. Refund requests within seven days of purchase must be submitted 48 hours before the game's release or pre-downloading, provided you've played less than two hours.
Price Adjustments
Following the outlined guidelines allows for a full refund and repurchase at a reduced price without violating the Return Policy. Any misuse or exploitation of the Refund Policy may render you ineligible for a refund. Rest assured, the Lemon Play policy is designed to prioritize and enhance your safety throughout your shopping experience with us.